Distance/Relay Recovery

We currently manage distance recoveries by using courtesy vehicles if at all possible allowing us to plan the journey in advance.

Where a courtesy vehicle is not an option we try where possible to take the vehicle on the complete journey but with driver’s legislation being what it is this is not always possible and if that is the case we have a sub-contractor network set up to relay the vehicle.

We currently have a network of sub contractors that we have used over a long period of time. We manage the job from start to finish ensuring that the customer is kept informed at all times and that the changeover is a smooth and quick as possible ensuring minimum inconvenience for the customer.

All of our sub-contractors must have ISO 9001 and PAS 43 as a minimum. Any problems that occurred as a result of the sub contractor would be noted in our non conformance system and would be picked up at our management review meeting and dealt with appropriately at the time, in line with our approved supplier’s policy.